View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000576 | T99X171.00 SKB Eagle_Vendor_Issue | Player Issue | public | 2019-03-25 12:49 | 2019-06-18 19:08 |
| Reporter | (ALTech) Jewoo Lee | Assigned To | (Amlogic) Jingyu Xu | Due Date | 2019-03-29 13:29 |
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0000576: Launcher restarts during watching Live Channels via Multi-view or when keeping Launcher screen | ||||
| Description | [SW Version] V15.502.6 / V15.502.6+patch0319 [Observed Symptom] Launcher restarts during watching Live Channels via Multi-view or leaving STB on Launcher screen [Reproducibility] Always if waiting for a while after following the steps ------------------------------------------------------- [SW 버전] V15.502.6 / V15.502.6+patch0319 [발생 증상] 멀티뷰를 통해 라이브 채널 시정 중이거나 Launcher 화면에서 방치 중 Launcher 재시작됨 [재현 빈도] 방치 시 항상 발생 | ||||
| Steps To Reproduce | 1. Multi-view 1) Launch Multi-view 2) Keep switching live channels on main screen, or keep multi-view screen without any operation 2. Keeping Launcher screen 1) Launch and keep Launcher ------------------------------------------------------- 1. 멀티뷰 1) 멀티뷰 진입 2) 라이브 채널 변경 or 멀티뷰 상태 방치 2. Launcher 1) Launcher 화면에서 방치 | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
|
|
|
|
|
as reported in Korea, it happends when long run test. we need more time to reproduce this issue. |
|
|
Hi Mr. Lee, Could you kindly use SW v15.502.15 to verify it again ? Our engineer, Jim will cowork with you for verification. I think AML already improved and fine tune IPTV player over one month and the latest SW version should fix this issue. And, which screen and how long did you keep in launcher home screen for case 2? |
|
|
It fixed |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-03-25 12:49 | (ALTech) Jewoo Lee | New Issue | |
| 2019-03-25 12:49 | (ALTech) Jewoo Lee | Status | new => assigned |
| 2019-03-25 12:49 | (ALTech) Jewoo Lee | Assigned To | => (SW) Jacky Chiang |
| 2019-03-25 12:49 | (ALTech) Jewoo Lee | File Added: log_keeping.launcher.7z | |
| 2019-03-25 12:49 | (ALTech) Jewoo Lee | File Added: log_multiview.7z | |
| 2019-03-26 20:38 | (SW) Jacky Chiang | Project | T99X171.00 SKB Eagle => T99X171.00 SKB Eagle_Vendor_Issue |
| 2019-03-26 20:38 | (SW) Jacky Chiang | Category | SW Issue => General |
| 2019-03-26 20:39 | (SW) Jacky Chiang | Category | General => Player Issue |
| 2019-03-26 20:39 | (SW) Jacky Chiang | Description Updated | |
| 2019-03-26 20:39 | (SW) Jacky Chiang | Steps to Reproduce Updated | |
| 2019-03-26 20:42 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (Amlogic) Jingyu Xu |
| 2019-03-27 17:01 | (Amlogic) Jingyu Xu | Note Added: 0001748 | |
| 2019-04-30 13:48 | (SW) Jacky Chiang | Note Added: 0002319 | |
| 2019-04-30 13:49 | (SW) Jacky Chiang | Note Edited: 0002319 | |
| 2019-04-30 14:06 | (SW) Jacky Chiang | Note Edited: 0002319 | |
| 2019-06-18 19:08 | (ALTech) SY Yoon | Status | assigned => closed |
| 2019-06-18 19:08 | (ALTech) SY Yoon | Resolution | open => fixed |
| 2019-06-18 19:08 | (ALTech) SY Yoon | Note Added: 0002747 |
